Position Overview
Do you love all things health and nutrition? Do you love systems, processes and organisation? Would you love to put your natural talents in these areas to good use? You may be just the person we’re looking for!
We are a growing online company that supports women all over the world with their health. We offer state-of-the-art testing to help them get to the root cause of their health issues and address these through nutrition and lifestyle so they can be the best versions of themselves possible.
Our team and client base is expanding rapidly which is why a need has arisen for this role.
This is a part-time, flexible working role (freelance, weekly hours will vary) reporting directly to the founder while also working closely with our team of nutritionists. You will also have direct contact with our clients and testing labs.
You do not need to be a nutritionist yourself; however, training towards this or experience working with functional testing, offering technical and/or customer support within the nutrition and/or health and well-being world would be advantageous.
If you have a keen interest in learning how a successful nutrition-based business works and would like to be a part of contributing to that success, then this may be the right position for you.
Position Details
This position is NOT for you if:
- You have a lot going on already and won’t have the time and focus to dedicate to this position.
- Don’t have flexibility with your time.
- You’re disorganised and don’t have excellent attention to detail.
- Are not able to juggle many things at once.
- Are not able to take a proactive approach and work independently.
- You don’t enjoy working behind the scenes.
- Are not able to implement systems and follow processes.
- You aren’t technologically savvy.
You must:
- Be an excellent communicator, both written and verbal.
- Be dependable, a team player and able to take direction.
- Enjoy taking the initiative and be a proactive problem solver.
- Enjoy helping the cogs turn behind the scenes to get things done.
- Be highly organised with a methodical approach to your work.
- Have strong attention to detail and be able to maintain consistency.
- Be flexible, adaptable and work well under pressure.
- Love following systems and processes and enjoy contributing to how these work in practice.
- Be technologically savvy.
- Be a good multi-tasker, able to work on many pieces of a puzzle at the same time yet still be able to see the bigger picture.
- Have a keen interest in and/or knowledge of health and nutrition
Here’s what the right person will love about this position:
- You’ll be paid to do what you do best within an industry you love!
- You’ll get to do your work from anywhere and fit this in around your lifestyle (as long as you have a laptop and good internet connection during London business hours).
- You’ll get to work with a fast growing online company and have the opportunities for further growth within the business.
- You’ll learn how a successful nutrition business works.
- You’ll get to work with a fantastic, supportive mentor.
- You’ll get to work with a company that genuinely cares about its people.
Duties and Responsibilities
- The onboarding of new clients, including handling client queries, and providing excellent customer service.
- A variety of administrative tasks relating to the full client journey to ensure it runs smoothly and successfully (eg, maintaining the client journey tracking system, uploading forms, test results and documents to the CRM software, helping with the completion of client summaries and other paperwork, etc.)
- Test management (eg, ordering tests and helping to arrange blood draws, communicating with the labs and clients about results and samples, assisting clients with test collection queries, etc.)
- Efficiently answer and manage new enquiries and questions from emails, social media, community and other sources.
- Other ad hoc administrative tasks as needed.
Bonus if you’ve got these skills:
Knowledge and experience of:
- Squarespace websites
- Mailerlite
- Canva Pro
- Meta Business
- Pitching to podcasters
To be considered for this position
Please send the following to: mary@marycotternutrition.com
- Your CV
- A short video of why you want to be considered for this role and what skills you could contribute that would make you an excellent candidate.
The benefits!
- Competitive compensation.
- Flexible working hours.
- Work from anywhere in the world (be available during London business hours).
- Learn how a successful nutrition business works.
- Opportunities for growth and development
Closing date for applications: 17th April 2024.